Get Charlie T/A Prestige Services Limited
1. Our Role
- Get Charlie operates as a platform that connects clients with vetted service providers.
- We provide clients with at least two service providers for comparative quotes, where available, so you can make an informed decision.
- Get Charlie itself does not provide the cleaning, maintenance, or other services requested – these are performed by vetted, independent service providers.
2. Quotes & Payments
Clients will receive quotes and invoices directly from service providers and on the platform where prepayment is collected upon booking.
3. Dispute Resolution
- If a dispute arises between a client and a service provider, Get Charlie support team may act as a neutral mediator to help resolve the issue.
- Get Charlie will make reasonable efforts to support a fair resolution but cannot guarantee outcomes.
4. Disclaimer & Limitation of Liability
To the maximum extent permitted by law, Get Charlie shall not be responsible for any loss, damage, injury, delay, or liability arising from services provided by independent service providers.
Your information may be shared with one or more service providers for the purpose of obtaining comparative quotes and delivering requested services.
While Get Charlie undertakes reasonable vetting of service providers, such vetting does not constitute a guarantee of service quality, workmanship, suitability, or future performance.
5. Client Responsibilities
- Provide accurate and complete information when requesting services.
- Communicate directly with service providers regarding scope, pricing, and timelines.
- Ensure safe access to premises where services are to be carried out.
6. Service Provider Responsibilities
- Provide accurate and transparent quotes.
- Deliver services in a professional, safe, and lawful manner.
- Maintain necessary qualifications, licenses, and compliance with applicable laws.
- Carry and maintain their own insurance coverage, including public liability and any other legally required insurance. Get Charlie does not provide insurance cover for services performed by independent providers.
- Always adhere to best-practice Health & Safety standards and maintain an up-to-date Health & Safety Policy. In New Zealand, this includes compliance with the Health and Safety at Work Act 2015 and all associated regulations. Service providers are expected to apply equivalent workplace safety standards in any other jurisdiction where they operate.
7. Amendments
Get Charlie may update these Terms from time to time. Updates will be posted on our website with the revised "Effective Date." Continued use of our platform constitutes acceptance of the updated Terms.
8. Contact
For questions about these Terms, please contact:
Get Charlie T/A Prestige Services Limited
Email: comms@getcharlie.nz
Phone: 0800 004 120
Address: 1/251 Lincoln Road, Henderson, Auckland 0610, New Zealand