About Us

Every successful business starts with a problem that someone is determined to solve.

For us, that journey began in 1998, when we recognised a simple but frustrating reality: customers were spending too much time searching for reliable service providers, while skilled tradespeople and service businesses were struggling to find consistent work.

Nearly three decades later, that challenge still exists.

Technology has changed. Marketing has changed. Customer expectations have changed. But one thing has remained the same.

People simply want trustworthy professionals who arrive on time, do quality work, communicate well, and stand behind what they do.

That belief became the foundation of our business.

Today, through Service King Commercial and Get Charlie, we help businesses, homeowners, property managers and organisations access dependable property and maintenance services while helping independent service providers build stronger, more sustainable businesses.

Our mission has never been to become the biggest.

Our goal is to become the most trusted.

Our Journey

When our founders started the business in 1998, resources were limited.

There was no large marketing budget. No investors. No national brand. No sophisticated technology.

Only a determination to deliver exceptional service, build lasting relationships and earn every customer's trust.

Over the years we experienced everything that many New Zealand businesses experience:

• Economic downturns
• The Global Financial Crisis
• Rising operating costs
• Labour shortages
• COVID-19 disruptions
• Inflation
• Supply chain issues
• Rapid changes in technology
• Increasing customer expectations

Every challenge taught us valuable lessons.

Instead of looking for shortcuts, we invested in better systems, stronger relationships and continuous improvement.

Today those lessons shape every decision we make.

Built on Experience

Experience cannot be purchased. It is earned.

Over almost three decades we have successfully managed thousands of service requests across residential, commercial and industrial properties.

Our experience includes supporting:

• Commercial offices
• Government organisations
• Healthcare facilities
• Schools and educational institutions
• Industrial sites
• Property managers
• Body corporates
• Retail businesses
• Residential homeowners

Working across such a diverse range of clients has allowed us to develop systems that consistently deliver reliable outcomes while adapting to each customer's unique requirements.

Why We Created Service King Commercial

Businesses need more than cleaners. They need dependable partners.

Managing multiple contractors for different maintenance tasks is time consuming and expensive.

One contractor cleans. Another repairs. Other handles gardens. Another manages pest control. Another looks after flooring. Before long, managing suppliers becomes a full-time job.

Service King Commercial was created to simplify that process.

Instead of coordinating multiple companies, businesses gain access to one experienced team capable of managing a broad range of property and facility services. Our team manage them all.

Our goal is simple:

One relationship. Multiple solutions. Complete accountability.

Why We Created Get Charlie Service Marketplace

After serving commercial clients for many years, we recognized homeowners faced many of the same frustrations.

Finding reliable tradespeople often meant:

• Searching multiple websites
• Reading countless reviews
• Waiting days for responses
• Comparing confusing quotes
• Wondering whether contractors were insured
• Chasing people who never arrived

Meanwhile, many excellent local tradespeople struggled to grow because they lacked marketing resources or business support.

We believed there had to be a better way.

Get Charlie was created to connect trusted local professionals with customers while providing ongoing support to both.

Rather than acting as just another lead generation website, Get Charlie is designed to build long-term relationships between customers, service providers and our management team and scalable systems for national expansion.

Supporting Local Businesses

Small businesses are the backbone of New Zealand.

Many are operated by one person or a small family team. These businesses possess exceptional technical skills but often have limited experience in marketing, business development or customer acquisition.

Having experienced these same challenges ourselves, we understand how difficult it can be to build a successful business.

That is why Get Charlie is more than a marketplace. It is a business community.

We work alongside our members by providing:

• Marketing support
• Business guidance
• Lead generation
• Customer service assistance
• Brand development
• Operational support
• Community networking
• Ongoing mentoring

When our members succeed, our customers receive better service. We are mindful of environmental impact and we working to improve and lowering our carbon footprint.

Everybody wins.

People Before Profit

Business is ultimately about people.

Every customer has different expectations. Every property is unique. Every project presents new challenges and opportunities.

Our approach has always been based on understanding people's needs before recommending solutions.

We believe long-term relationships are built through:

• Honest advice
• Clear communication
• Fair pricing
• Professional workmanship
• Accountability
• Respect
• Reliability

These principles have helped us retain valued customers for many years.

Our Resources

One of our greatest strengths is the network we have built over nearly three decades.

Instead of relying on a single trade or service, we have developed access to experienced professionals across numerous industries. This allows us to coordinate projects efficiently while maintaining consistent quality standards.

Our resources include experienced professionals across:

• Commercial cleaning
• Residential cleaning
• Property maintenance
• Handyman services
• Building repairs
• Painting
• Plastering
• Carpentry
• Plumbing coordination
• Electrical coordination
• Garden maintenance
• Lawn care
• Tree services
• Pressure washing
• House washing
• Window cleaning
• Carpet and upholstery cleaning
• Hard floor restoration
• Gutter cleaning
• Pest management
• Waste management
• Exterior maintenance
• End-of-lease services
• Scheduled maintenance programmes

Supported by modern systems and experienced project coordination, we can manage everything from a single residential job to complex multi-site commercial programmes.

Our Commitment to Quality

Quality is not achieved by chance. It comes from having the right people, the right systems and the right attitude.

We continuously improve our processes through:

• Ongoing training
• Quality assurance inspections
• Customer feedback
• Health and Safety compliance
• Environmental awareness
• Professional development
• Performance monitoring

Every improvement helps us deliver better outcomes for our customers.

Innovation With Purpose

The service industry continues to evolve. Customers now expect faster communication, greater transparency and easier access to services.

Rather than resisting change, we embrace it.

We continue investing in technology, digital systems and better customer experiences while maintaining the personal service that has defined our business since 1998.

Technology should make life easier. It should never replace genuine customer care and hands on activities.

Giving Customers Confidence

Inviting someone onto your property requires trust. Whether it is a family home, an office building or a commercial facility, customers deserve confidence that the people arriving are professional and accountable.

Our focus is on working with service providers who share our values and commitment to customer satisfaction.

We believe every customer deserves:

• Professional communication
• Reliable appointments
• Quality workmanship
• Respect for their property
• Honest recommendations
• Ongoing support

Looking Ahead

Although we are proud of how far we have come since 1998, we believe our greatest achievements still lie ahead.

Our vision is to build New Zealand's most trusted service community by connecting customers with outstanding local professionals while helping independent businesses grow stronger.

As our network expands throughout New Zealand and Australia, our commitment remains unchanged.

Treat every customer with respect. Support every member to succeed. Continue improving every day. Stay true to the values that have guided us from the very beginning.

Thank You

Every customer, employee, contractor, supplier and business partner has contributed to our journey.

Your trust has enabled us to grow from a small local business into a trusted service organisation with nearly three decades of experience.

Whether you are a homeowner looking for reliable help, a business seeking a dependable facilities partner, or a service professional wanting to grow your business, we invite you to become part of our journey.

Together, we are building stronger businesses, better communities and lasting relationships— one job, one customer and one partnership at a time.