Get Charlie Marketplace ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services, website, platform, or interact with us in any way.
1. Information We Collect
We may collect the following types of personal information:
- Contact Details: Name, email, phone number, address.
- Account Information: Login details, profile preferences.
- Service Information: Job requests, bookings, transaction records.
- Payment Details: NIL.
- Employment & Freelancers Information: CVs, qualifications, background checks, and compliance information (if you apply to join our workforce).
- Usage Data: IP address, browser type, device details, cookies, and analytics about how you interact with our platform.
2. How We Use Your Information
We use your personal information to:
- Provide and manage our services.
- Communicate with you regarding services, updates, and promotions.
- Match clients with service providers or Freelancers.
- Ensure compliance with health, safety, and legal requirements.
- Improve our platform, customer experience, and service quality.
- Meet legal and regulatory obligations (e.g., under the New Zealand Privacy Act 2020).
3. Sharing of Information
We may share your personal information with:
- Service Providers & Freelancers: To deliver services requested by you.
- Business Partners: Where you have consented or where required to complete a service.
- Third-Party Tools: Such as payment processors, IT systems, or analytics providers.
- Government Agencies or Regulators: If required by law.
We do not sell your personal information to third parties.
4. Data Storage & Security
- Your data is stored securely using encrypted systems and access controls.
- We retain personal data only as long as necessary to deliver services or meet legal obligations.
- We take reasonable steps to prevent loss, misuse, or unauthorized access.
5. Your Rights
Under the NZ Privacy Act 2020 and (where applicable) the GDPR, you have the right to:
- Access your personal information.
- Request correction or deletion of your data.
- Restrict or object to certain processing activities.
- Withdraw consent (where consent is the legal basis).
- Lodge a complaint with the Privacy Commissioner (NZ) or your local data authority.
Requests can be made by contacting us at: roz@serviceking.co.nz
6. Cookies & Tracking
Our website and platform may use cookies and similar technologies to:
- Improve user experience.
- Remember your preferences.
- Analyse traffic and usage patterns.
- Deliver relevant content or marketing.
You can adjust your browser settings to refuse or manage cookies.
7. International Data Transfers
If we transfer personal data outside New Zealand, we will ensure it is protected by appropriate safeguards in line with applicable data protection laws.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised "Effective Date."
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Get CHARLIE Support
Email: comms@getcharlie.nz
Phone: 0800 004 120
Address: 1/251 Lincoln Road, Auckland 0610, NEW ZEALAND